Privacy Policy

This Privacy Policy explains how INR Group Australia Pty Ltd (ABN 13 659 305 405), trading as Extreme Pest Control NSW ("we", "us", "our"), handles personal information collected through www.extremepestcontrolnsw.com.au and related enquiry channels.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us. This policy is a plain-language summary of our current practices. It is general information only and is not legal advice.

Who we are

Extreme Pest Control NSW is a pest control business operating in Greater Sydney, New South Wales. We are a mobile service business. There is no public shopfront.

Privacy enquiries: info@extremepestcontrolnsw.com.au or 0422 646 334.

What personal information we collect

Depending on how you contact us, we may collect:

• name, phone number and email address
• suburb, property address or service location
• details about the pest problem, access notes or other information you choose to provide in a message
• records of phone calls, emails, quote requests and booked work
• chat messages and contact details you provide through our website chat tool
• limited technical information when you use this website, such as browser type, device information and IP address, through third-party tools described below

We do not ask you to create an account on this website. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

How we collect personal information

We collect personal information when you:

• submit the contact or quote form on this website
• use the live chat widget on this website
• call, email or otherwise contact us directly
• book or receive pest control services from us

If you do not provide information we reasonably need to respond to an enquiry or carry out a service, we may not be able to help you.

Why we collect and use personal information

We collect and use personal information to:

• respond to enquiries and provide quotes
• arrange, deliver and follow up pest control services
• communicate with you about bookings, treatment notes and service issues
• maintain business records, invoicing and customer support
• improve how our website and enquiry tools work
• meet legal, regulatory and safety obligations

We do not sell your personal information. We do not use your information for unrelated direct marketing unless you have agreed to that, or we are otherwise permitted by law.

Website forms, chat and third-party providers

The contact and quote form on this website is provided through a hosted form service connected to our customer management platform (GoHighLevel / LeadConnector), delivered via links.screwdrivermarketing.com.au. When you submit the form, your details are sent to that platform so we can receive and manage your enquiry.

This website also uses a live chat widget provided by LeadConnector (widgets.leadconnectorhq.com). If you use chat, information you enter may be stored in the same platform.

Those providers may use cookies, scripts or similar technologies to operate the form and chat tools. The form embed is configured to support cookie consent where required by the provider.

This website loads fonts from Google Fonts (fonts.googleapis.com and fonts.gstatic.com). Google may receive technical information such as your IP address when those resources load.

Disclosure of personal information

We may disclose personal information to:

• our staff and contractors who need it to respond to enquiries or deliver services
• technology and CRM providers that help us receive website enquiries and manage customer communications, including GoHighLevel / LeadConnector and our website support provider
• professional advisers such as accountants or lawyers, where reasonably required
• regulators, courts or law enforcement, where required or authorised by law

We only disclose what is reasonably necessary for the purpose.

Overseas disclosure

Some of our website and CRM providers are based outside Australia, including in the United States. When you submit a form or use chat on this website, your personal information may be stored or processed overseas by those providers.

Where the APPs apply to us, we take reasonable steps to ensure overseas recipients handle personal information in a way that is consistent with the APPs, or we otherwise comply with applicable Australian privacy law.

Storage and security

We keep personal information only for as long as needed for the purposes above, unless a longer retention period is required or permitted by law.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No online system is completely secure, so please avoid sending sensitive information through website forms or chat unless necessary.

Access, correction and complaints

You may ask us for access to, or correction of, personal information we hold about you by contacting info@extremepestcontrolnsw.com.au. We will respond within a reasonable time. If we refuse access or correction, we will explain why where we are permitted to do so.

If you have a privacy complaint, contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.